Your case sets the direction. We manage the journey.

You retain the client relationship while we manage full local execution. This package is designed for international medical coordination companies, healthcare networks and organizations referring patients to Jordan that need a trusted local partner. We establish a clear operating protocol with you and manage case intake, access to the physician and hospital network, logistics and on-ground follow-up. Co-branded or white-label delivery is available under the relevant agreements.

You receive an account operating protocol, formal case acknowledgment and a named Case Owner, periodic status reports, and a final case closeout and handover report.

A professional referral pathway that protects the referring physician’s role and ensures the patient’s return to them. We enable physicians and clinics in Jordan and abroad to refer patients for advanced assessment or specialist treatment while fully preserving their relationship with the patient. We document referral attribution to the referring physician, transfer the clinical question and medical records to the appropriate specialist, coordinate direct doctor-to-doctor communication, and provide the referring physician with authorized updates at each stage of care.

Organized care for employees and executives, balancing clear procedures for the sponsoring organization with patient privacy. We manage cross-border employee treatment, corporate second-opinion programs, priority executive care pathways, work-injury coordination, access to occupational medicine assessments and return-to-work requirements.

• A record of case actions, return-to-work requirements and follow-up.
• Administrative and financial reports showing procedures and costs while protecting medical confidentiality, without disclosing any diagnosis not authorized for sharing.
• Consolidated performance reports for cases managed on the institution’s behalf.

Medical Assistance

Precise management of the case, authorizations and costs

We manage insured cases in Jordan for insurers and third-party administrators (TPAs) within contractual frameworks. We link treatment cost estimates to the required authorizations and track execution, costs and documents through case closeout.

• Estimates and pre-authorization: Collecting and comparing treatment cost estimates and following up authorization requests before services begin.
• Guarantees of payment and cashless care: Coordinating guarantee-of-payment letters (GOP) and arrangements for treatment without direct patient payment, according to payer and provider agreements.
• Costs and invoices: Monitoring case costs, recording changes and their reasons, and supporting invoice reconciliation against claims documents.
• Medical necessity review: Coordinating specialist review of the clinical rationale for requested treatment services and following up the reports required to complete case procedures.

An operational response to medical incidents and unexpected healthcare needs during non-medical travel. This service is designed for hotels, destination management companies (DMCs), travel insurers and embassies when a tourist or business visitor in Jordan becomes ill or has an accident. We manage case intake, coordinate urgent access to care, provide interpretation, liaise with the travel insurer and manage the consequences of travel disruption.

RIFQ·VIA has the operating structure to support government, sponsored and humanitarian programs under each sponsor’s eligibility, authorization and reporting rules. We also coordinate with embassies and consular authorities for critical international cases and unaccompanied patients, and coordinate medical repatriation within lawful authority.